Warranty
Quality assurance
Jingang Mouse Industrial Co., Ltd. to provide complete after-sales protection.
Our warranty period is 12 natural months. During the warranty period, if there is any quality problem or product function failure or serious performance degradation caused by material or process problems in the normal operation of the product, we will repair or replace the defective parts for you free of charge according to the specific circumstances.
To ensure the normal use of the device, it is recommended that the device operators read the Operation instructions carefully, receive technical training and guidance by telephone or on-site from the factory technicians, and master the operation, use and maintenance techniques of the device. In case of equipment damage, it shall take timely measures to prevent further damage and contact our company in time.
The warranty period starts from the date of purchase of the equipment. During the warranty period, we will provide you with accessories in the following two ways:
(1) When equipment problems affect your normal use and you are in urgent need of spare parts, we can air spare parts for you by express, including but not limited to UPS, TNT, Fedex and other express ways. This will take about 7 days and you will have to pay the shipping costs yourself.
(2) When you are not in urgent need of spare parts but have a routine claim for spare parts, we will ship the new spare parts together with the next batch of machines. You do not need to pay for this freight.
The following conditions are not covered by free warranty:
(1) Fading, damage and peeling of paint and coating on the appearance of the whole machine and components.
(2) Product damage caused by improper use (not in accordance with the product instructions).
(3) Product parts damaged due to artificial damage.
(4) normal fragile accessories easy to wear.
(5) Accessories whose service cycle has expired.