In2026, competition in the global construction machinery export marketintensified. Besides product quality and price advantages,comprehensive after-sales service and localized support have becomecore competitive advantages for companies going global. As a leadingChinese construction machinery company exporting overseas, ShantuiConstruction Machinery Co., Ltd. has always adhered to the "customerfirst" philosophy, deeply cultivating overseas markets,continuously improving its global service network, enhancing itslocalized service capabilities, and building a full-chain overseasservice system of "products + services + localized support."This provides comprehensive after-sales guarantees for globalcustomers and stronger support for foreign trade partners, promotinghigh-quality development of foreign trade cooperation.
Afteryears of overseas expansion, Shantui has established a comprehensiveservice network globally, covering major markets in Asia, Africa, theAmericas, and Europe. It has set up multiple overseas servicecenters, parts warehousing centers, and authorized service outlets,and assembled a professional multilingual after-sales team. Thisenables it to provide fast, efficient, and attentive after-salesservice to global customers, completely solving their pain points of"difficult after-sales service and slow parts delivery,"improving customer experience, and strengthening customer loyalty.
Optimizingoverseas parts warehousing layout improves parts supply efficiency.In 2026, Shantui continued to increase investment in overseas partswarehousing, expanding parts storage centers in key markets such asAfrica, Southeast Asia, and Central Asia to increase parts reserves,covering commonly used parts such as engines, hydraulic components,and chassis parts, ensuring rapid delivery to customers. For example,in the African market, Shantui's parts storage centers maintain alarge inventory of parts adapted to local operating conditions,enabling delivery within 48 hours. In the Southeast Asian market,parts storage centers have established deep partnerships with locallogistics companies to further shorten delivery cycles and reducedowntime costs for customers. Simultaneously, Shantui has built aglobal parts management system to achieve real-time monitoring andprecise allocation of parts inventory, ensuring timely and stableparts supply and providing strong support for the normal operation ofcustomer equipment.
Strengtheningthe construction of localized service teams and improving serviceprofessionalism. Shantui emphasizes the training of local talent,recruiting local technical professionals in overseas markets to formlocalized after-sales teams. Regular technical training is conductedto improve the team's professional skills and service levels,ensuring that professional equipment installation, commissioning,maintenance, and repair services can be provided to customers. Inaddition, Shantui has established a multilingual after-sales team,covering multiple languages including English, Arabic, Russian,and Spanish, enabling smooth communication with global customers,timely response to customer needs, and resolution of various issuesencountered by customers during equipment use. In the first quarterof 2026, Shantui's overseas after-sales team provided services toglobal customers more than 1,000 times, with a customer satisfactionrate exceeding 98%, winning high recognition from global customers.
Customizedafter-sales service solutions are launched to meet the diverse needsof customers. Customers in different countries and regions havedifferent construction scenarios, equipment usage habits, and servicerequirements. Shantui has launched customized after-sales servicesolutions to meet the needs of different customers, providingpersonalized service support. For example, for African miningcustomers, Shantui provides on-site inspections and regularmaintenance services to help customers identify and resolve potentialequipment problems in a timely manner and extend equipment lifespan;for Asia-Pacific urban infrastructure customers, Shantui provides24-hour emergency repair services to ensure rapid repair afterequipment failure and reduce construction delays; for Central Asianoil and gas development customers, Shantui provides customizedtechnical training services to help customers improve their equipmentoperation and maintenance skills and ensure efficient equipmentoperation.
Deepeningoverseas cooperation and building a collaborative service system.Shantui actively collaborates with local overseas distributors andservice providers to build a collaborative service system,integrating resources from all parties to improve service efficiencyand quality. Through cooperation with local partners, Shantui canmore quickly understand local market demands and policy environments,adjust service strategies in a timely manner, and provide customerswith more suitable services. At the same time, leveraging the networkadvantages of local partners, Shantui further expands servicecoverage and improves service timeliness and convenience. In 2026,Shantui plans to add 20 authorized service outlets globally tofurther improve its service network and enhance its localized servicecapabilities.
AsShantui's foreign trade partner, we rely on Shantui's comprehensiveglobal service network to provide global buyers with comprehensiveafter-sales support services, helping customers reduce operatingcosts and improve construction efficiency. We have a professionalforeign trade service team and after-sales liaison team, capable ofresponding promptly to customers' after-sales needs, coordinatingShantui's overseas service centers and parts warehousing centers toprovide customers with rapid parts supply and technical support.Simultaneously, we provide after-sales training services, explainingequipment operation procedures and daily maintenance techniques tohelp customers improve equipment utilization efficiency and extendequipment lifespan. Furthermore, we closely monitor the upgrades andexpansion of Shantui's service network, providing customers with thelatest service information as soon as possible to ensure they receivethe highest quality and most efficient after-sales service.
Deeply rooted overseas, service knows no borders. Shantui always putscustomer needs at its core, continuously improving its global servicenetwork and enhancing its localized service capabilities to providecomprehensive after-sales support to global customers and injectcontinuous momentum into foreign trade cooperation. In the future,Shantui will continue to deepen its overseas service layout, increaseservice investment, optimize its service system, and launch morehigh-quality after-sales service products to provide global customerswith more attentive and professional services. We will also continueto play a bridging role in foreign trade, deepen cooperation withShantui, integrate high-quality service resources, provide globalbuyers with full-chain foreign trade services and after-salessupport, and work hand in hand with partners to win new opportunitiesin the global infrastructure market.
Founded in 2010, Hefei King Kangaroo Intelligent Technology Co., Ltd. is located in Hefei, capital of China's Anhui Province, and operates heavy trucks and construction machinery, international trade, financial investment and education.
As the largest exporter of heavy trucks and machinery in central China. We have international operations in more than 100 countries and annual sales of more than $100 million.
It is an important export partner of Sinotruk, ZOOMLION, HELI, SEM, Liugong, Shantui, Heli, Lingong, Hangfork, CIMC, Dongfeng, Foton, Xugong, Sany and other world famous brands, Zoomlion, Heli, CAMC, SDLG, HANGCHA and CIMC, And through a stable customer network management of spare parts export of these products at home and abroad to enjoy a good reputation.
